We completely understand the importance of privacy for everyone. Same as you, we hate those who purposely leak our data. Pococo promises NEVER to sell our customers’ data or provide it to third parties for commercial purpose. All the data collected will ONLY be used to make your home cleaning experience better. And all sensitive data is encrypted and anonymous.

This Privacy Policy Statement explains how Pococo collects, uses, and discloses your personal information in connection with its operation of the Pococo e-commerce platform.

What Information Do We Collect?

Personal information is any information that can be used to directly or indirectly identify you. Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

We will only collect and use personal information that is necessary to comply with our legal obligations, and to assist us in administering our business and providing you with the services you request.

We collect information from you when you register on our Site, place an order, subscribe to our newsletter, or respond to a survey.

When ordering or registering on our Site, you may be asked to enter the following information: your name, email address, mailing address, and phone number. You may, however, also visit our Site anonymously.

What Do We Use Your Information for?

We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:

To personalize your experience (your information helps us to better respond to your individual needs);

To improve our website and your shopping experience (we continually strive to improve our website offerings based on the information and feedback we receive from you);

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);

To process transactions, including executing your payments and delivering the purchased products or services requested. In administering a contest, special promotion, survey, activity or other site's feature;

To send periodic emails. The email address you provide for order processing may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Legal Basis for the Processing of Personal Information

If you are located in the European Economic Area (“EEA”), our processing of your personal information will be based on the following: To the extent that we obtain your consent for the processing of your personal information, such processing will be justified pursuant to Article 6 (1) lit. (a) of the General Data Protection Regulation (EU) 2016/679 (“GDPR”). If the processing of your personal information is necessary for the performance of a contract between you and us or for taking pre-contractual steps upon your request, such processing will be based on GDPR Article 6 (1) lit. (b). where the processing is necessary for us to comply with a legal obligation, we will process your personal information on the basis of GDPR Article 6 (1) lit. (c), and where the processing is necessary for the purposes of our legitimate interests, such processing will be made in accordance with GDPR Article 6 (1) lit. (f).

Please note that where you have given your consent to the processing of your personal information, you may withdraw your consent by, for example, sending an email to us at any time. Withdrawal will not affect the lawfulness of any processing previously made on the basis of your consent.

Your Rights

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You have the right to access, correct, or delete the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information.

You have the right to receive your personal information in a structured and standard format and, where technically feasible, the right to have your personal information transmitted directly to a third party. You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.

To protect the privacy and the security of your personal information, we may request information from you that will enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory require.

How do we protect visitor information?

We take various security measures to maintain the security of your personal information. Your personal information is contained behind a protected network, and only a few people who have special access rights to such systems and need to keep the information confidential can access your personal information. When you place an order or access your personal information, we provide the use of a secure server. All sensitive/credit information you provide is transmitted through Secure Socket Layer (SSL) technology and then encrypted into our database for access as described above.

Do We Disclose Information We Collect to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How Can You Opt-Out, Remove, or Modify Information You Have Provided to Us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction to service that transaction and for record-keeping. Third-party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.